What this guide covers

This page gives a concise, step-by-step walkthrough for signing into your BlockFi account, recovering access if you can’t log in, resetting two-factor authentication (2FA), troubleshooting common issues, and protecting your account after you sign in.

How to sign in to BlockFi (quick steps)

  1. Open the official site: Visit the BlockFi sign-in page (ensure the address bar shows the official domain and a secure HTTPS lock).
  2. Enter credentials: Type your registered email and your password. Avoid copying and pasting if you suspect clipboard malware.
  3. Complete 2FA: If you have two-factor authentication enabled, enter the one-time code from your authenticator app or SMS message.
  4. Verify device (optional): If prompted, confirm the device via email or an in-app prompt so future logins are faster and safer.

Troubleshooting common login problems

Tip: Try a private/incognito browser window to rule out browser extensions or cached data interfering with login.
  • Forgot password: Use the “Forgot password” link on the sign-in page. Check your inbox (including spam) for the reset email and follow the secure reset link.
  • 2FA not working: If your authenticator codes are rejected, confirm your phone’s clock is set to automatic time — time drift often breaks TOTP codes.
  • Did not receive email: Verify the email address, check spam/junk, and ensure your email provider isn’t delaying messages. If you still don’t get a reset email, contact support from the official site.
  • Account locked or suspicious activity: Follow the on-screen instructions and contact support immediately for account review and holds.

Resetting two-factor authentication (2FA)

If you’ve lost access to your authenticator app or phone, typical recovery options include:

  • Using backup codes you saved when you enabled 2FA.
  • Accessing your account recovery flow via the sign-in page (this may require identity verification).
  • Contacting customer support and providing requested identity verification documents—expect a secure, multi-step process to prevent unauthorized access.

Security best practices after login

  • Enable 2FA using an authenticator app rather than SMS where possible.
  • Use a unique, strong password and store it in a reputable password manager.
  • Keep software and devices updated and avoid public or unsecured Wi-Fi for sensitive actions.

Short FAQ

Q: What if I can’t access the registered email?
A: Contact support and be prepared to verify identity. Recovery can take time because accounts are protected by strict verification.
Q: Is there customer support?
A: Yes — use the official help/support channel on the platform. Avoid sharing credentials in public or with unverified contacts.

Always use the official BlockFi channels for account actions. Keep your recovery info safe and never reveal passwords or 2FA codes to anyone.